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About MTCO Communications
MTCO Join Our Team

Join Our Team

Application Deadline
June 30th, 2017

Job Specifics
MTCO Communications, Metamora, IL
Customer Service Representative (CSR)
Full Time, M-F, 8-5

Professional, positive and people-centered work environment
Base pay plus sales incentive compensation
Benefits include medical, dental, life, long-term disability and a 401 (k) plan.

MTCO Communications is a local, family owned company providing quality home and business solutions for high-speed Internet, voice, and TV service.

Position Summary
Applicants must be detail oriented, highly motivated and able to multi-task and work in a fast paced, always changing environment. This multi-functional sales and service-oriented role is responsible for customer development and enabling MTCO customers to make informed choices, solve problems, and improve their entertainment and online experience. CSRs proactively promote all MTCO services by phone, email and in person by building loyalty, assessing needs and simplifying the decision-making process for our customers by presenting practical and technical solutions that fit their needs.

Interact with customers by telephone, e-mail and mail in response to inquiries, concerns, and requests about services.
Recognize customer needs and potential sales opportunities. Collaborate with team members to achieve sales goals.
Consult with customers to determine the best services for their needs ensuring the highest level of quality service is provided with a positive, courteous and patient demeanor to develop strong customer relationships.
Resolve customer inquiries regarding billing and services and troubleshoot basic service issues.
Demonstrate the ability to independently make sound decisions based upon policies, knowledge and experience.

Experience/Education Required
Entry Level; 1-2 years prior work experience in customer sales/service or technical position preferred
Associates degree preferred or an equivalent combination of education and experience

Skills Required
Customer service driven, positive attitude and friendly disposition
Tech savvy, professional, team player
Exemplary attendance and punctuality
Maintain proper phone etiquette
Ability to speak and type clearly and accurately, using proper grammar

How to Apply
email resume to mfeldmann@corp.mtco.com