CONTENT organized so users easily find what they need?
| Effective headings that tell users what follows. |
| Inverted pyramid writing style, and limit/chunk text. |
| Abstracts or contents tables at the top of long pages. |
| Separate links from text blocks. |
| Design for readability: font arial, 12pt. or higher, and align left. |
| Provide a way to print related pages. |
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NAVIGATION design enables users to move around easily?
| Labels clearly indicate link function. |
| Links look the same, are in the same place, and go the same place
from/on every page. |
| Each page has the same link to home and high-level site categories. |
| Links don’t distract from page title or graphics. |
| Site map is provided. |
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