Since January 5, 2022, all NEW Cloud DVR recordings have a maximum storage time of 180 days. The deadline is approaching for removal of any January DVR recordings that have not been protected. Recordings that you want to keep beyond 180 days can be marked as protected.

Please click here for step-by-step instructions on how to protect a recorded program from being deleted after 180 days.

Please note that recordings saved before January 5, 2022, will not be affected by this change as it will only apply to newly recorded programs.

If you have any questions, please do not hesitate to reach out to our customer service or tech support teams via telephone, email