If you are experiencing a slow Internet connection, follow these steps to troubleshoot:
If you have no Internet connection (pages will not load, service is
disconnected on your computer, smartphone, tablet, etc.), follow these
steps to troubleshoot:
If your Wi-Fi seems to drop intermittently, follow these steps to troubleshoot:
A dead zone is simply an area within your house, apartment, office, or any other area that's supposed to be covered by Wi-Fi. For example, if you walk into a room with a phone or tablet and that room is in a dead zone, you'll stop getting a Wi-Fi signal.
Anything that interferes with Wi-Fi radio waves produces a dead zone. If you have a large house or office and have your wireless router in one corner of the building, there may be a dead zone in the opposite corner of the building where the Wi-Fi signal can't reach if you can move your router to a more centralized location. The closer you can put your router to the center of your coverage area, the better reception will be throughout your house.
Most houses were built before Wi-Fi was developed, so the floorplan and building materials may interfere with Wi-Fi. Old homes may have thick plaster walls that contain chicken wire for support, and this metal wiring can block Wi-Fi signals. Large metal objects like filing cabinets, ductwork, or metal walls may also block a Wi-Fi connection.
Other devices can also interfere with your connection. Old cordless phones create Wi-Fi dead spots while in use, and a microwave oven blocks Wi-Fi signals while running. Baby monitors, wireless security systems, and wireless sound systems have also been known to cause Wi-Fi issues.
If you live in an area dense with other wireless broadcasts, your Wi-Fi coverage may also be hurt by interference. For example, if you live in an apartment block where every unit has its own wireless router, their signals may "fight”.
Similarly, if your nearby neighbors have their Wi-Fi networks configured on the same wireless channel as yours, this may result in interference, reducing your network's signal strength.
Occasionally, there are instances like this that require additional troubleshooting. Contact us , and one of our professionals will take it from there.
If your Wi-Fi is not working at all, follow these steps to troubleshoot:
If you are unable to stream, follow these steps to troubleshoot:
|MTCO DATA PLAN OPTIONS||1.5TB||2TB|
|Hours of streaming online music||24,855 hours||33,140 hours||Unlimited|
|Stream one-minute YouTube videos (standard quality)||3,426 videos||4,568 videos||Unlimited|
|Watch hour-long TV shows online (high quaility)||1,500 shows||2,000 shows||Unlimited|
|Stream full-length movies (standard definition)||750 SD movies||1,000 SD movies||Unlimited|
|Stream full-length movies (high definition)||495 HD movies||660 HD movies||Unlimited|
|DATA PLAN||MONTHLY RATE||OVERAGE FEES|
|1.5TB||Included||$10 per 50GB|
|2TB||$15||$7 per 50GB|
|$35||No Overage Fees|
The CommandIQ™ app gives you easy access to view a snapshot of your home or small business network. Through this app, you can view usage on all of the connected devices to your network, set up parental controls, a guest network, and more!
The User Guide linked here provides a setup guide as well as instructions on using many of the features included with the app.