Name: MTCO Communications
Address: 220 N. Menard St., Metamora, IL
Telephone: 800-859-6826

1

MTCO digiMAX TV channel lineup / guide.

MTCO.com.

digiMAX CHANNEL GUIDE

Metamora, IL Washington, IL Germantown Hills, IL Marseilles, IL

2

How do I protect a cloud DVR Recording?

Cloud DVR Recordings will be removed from your DVR Library after 180 days. Recordings that you want to keep beyond this time can be marked as protected using your remote control.

To learn how to keep a program from being deleted, please watch the short video included here or continue below to OPTION 1 for step-by-step text instructions.

OPTION 1
To use the List button to access DVR recordings follow the steps below.

Step 1
Press the STB button on your remote control.

Step 2
Press the List button on your remote control to access the programs on your TV that are saved in your DVR library.

Step 3
Use the up/down arrows on the remote control to highlight the program you want to protect, and then press the green button to open the Actions menu.

Step 4
In the Actions menu, use the down arrow on the remote control to scroll down to highlight Protect, then press OK on the remote control. Once you press “OK,” the program you highlighted will now show a blue and white shield next to the title of the program that you just protected.

Your program is now protected!

Alternatively, you can access and protect your recordings using Option 2 below.

OPTION 2
To use the Menu button to access DVR recordings follow the steps below.

Step 1
Press the STB button on your remote control.

Step 2
Press the Menu button on your remote control. Use the down arrow to highlight Recordings then use the right arrow to highlight Current. Then press OK on your remote control to access the programs on your TV that are saved in your DVR library.

Step 3
Use the up/down arrows on the remote control to highlight the program you want to protect.

Step 4
Once your program is highlighted, press the green button to open the Actions menu.

Step 5
In the Actions menu, use the down arrow on the remote control to scroll down to highlight Protect, then press OK on the remote control. Once you press “OK,” the program you highlighted will now show a blue and white shield next to the title of the program that you just protected.

Your program is now protected!

3

How do I use the features and buttons on my remote control?

Click on your remote control below

🔗 UR2-211IS Remote

🔗 Potenza ST Remote

4

Where can I find help setting up and using watchTVeverywhere?

MTCO provides information on using watchTVeverywhere with your MTCO TV service below . If you need additional details or information watchTVeverywhere provides an up to date FAQ regarding details of the service at their portal via the following link: https://www.wtve.net/learnmore.php.

How to Setup watchTVeverywhere with your MTCO service

watchTVeverywhere

Enjoy the entertainment you love any time, anywhere on your TV, computer, laptop, or phone! Stream live and past content on over 100 channels!

New MTCO TV Customers: Please wait two business days after your new service installation to register so the watchTVeverywhere feature can be activiated in our system.

How do I use watchTVeverywhere?

It’s easy to start using watchTVeverywhere. The first step is registration. Please note: You will need your 9-digit MTCO Account Number (located on the upper right-hand corner of your MTCO bill) to register.

Click the My Account tab at the top of the MTCO.com website, then click on watchTVeverywhere in the resulting drop-down menu.
Click on Sign Up Now which is located just below the Login button.
On the Registration screen, you will need to enter:
- Your 9 digit MTCO Account Number.
- Correct spelling of the Last Name on your billing statement.
- Enter you full name, email, and create a pasword.
- Check the I’m not a robot box and then click Submit.
The next screen will ask you to click on the Create Account tab to confirm your email address. Next, check your inbox for the confirmation email and click on the activation link. You can now log in to your account.

Just click on the channel you want, and sit back and enjoy! Some channels can be accessed immediately, or just follow the given instructions or download that site’s channel app, if required.

A child away at school? Multiple users wanting to use watchTVeveryhwere?

Register up to FOUR users on each TV service account!

Once you log in to your watchTVeverywhere account, click on “Manage Account” near the top of the page, then click on “Register New Account” and complete the registration information for each additional user.
(You will again need your 9 digit MTCO Account Number and Last Name as it appears on your billing statement.)

Check your mobile data plan before you start using watchTVeverywhere as it could count against your data plan.

The following channels are available to view with watchTVeverywhere...
You must be subscribed to a channel in your MTCO Channel package to view it via wTVe.

5

My TV Displays "NO SIGNAL".

Check to ensure your TV is on the Input HDMI/Component setting that corresponds with your MTCO TV service. You can determine the correct Input by inspecting the physical ports on your TV and identifying which is being used to connect the MTCO set-top box to the TV.
Cycle through the inputs until you reach the one corresponding with your MTCO TV service. You can do this with the Input or Source button on your TV manufacturer’s remote.
If you find the Input is selected correctly and you still see “No Signal,” your next step would be to power cycle the STB (Set-Top Box). This can be achieved by removing the small round black cable plugged into power. Once you have unplugged the power, wait 3 seconds, and plug the cable back into the STB.

*On Smart TVs, the Input or Source option could be located in the TV Menu.

6

I Have Video; However, I Can’t Change Channels.

Your remote may be out of "STB mode," which stands for "Set Top Box mode" (aka Cable Box mode). This can happen if one of the small buttons at the top of the remote is inadvertently pressed (such as TV, AUD, DVD, or VCR). Press the STB button at the top right corner of your MTCO TV remote. This will shift your remote back into STB mode and should allow you to change channels.

If you can turn on your TV with your MTCO TV remote and pressing the STB button does not resolve the issue, you may need to reprogram your remote. See the "Reprogramming Your MTCO Remote Control" section below or contact us for assistance.

7

Guide Button Not Working.

Your remote may be out of "STB mode," which stands for "Set Top Box mode" (aka Cable Box mode). This can happen if one of the small buttons at the top of the remote is inadvertently pressed (such as TV, AUD, DVD, or VCR). Press the STB button at the top right corner of your MTCO TV remote. This will shift your remote back into STB mode and should allow you to navigate the guide.

If you can turn on your TV with your MTCO TV remote and pressing the STB button does not resolve the issue, you may need to reprogram your remote. See the "Reprogramming Your MTCO Remote Control" section below or contact us for assistance.

8

Re-Programming Your MTCO Remote Control.

Find your TV's manufacturer in the list below. Note the various 4-digit codes associated with your manufacturer.
Press and release the TV button.
Press and hold the SETUP button until the TV button flashes twice.
Enter the first 4-digit code from the list of TV codes associated with your TV manufacturer.

If the correct code is entered, the TV button will flash twice.
If the entered code is incorrect or does not work, the TV button will display a long flash. If this happens, repeat steps 2-4 with the next code in the list.

Press and release the STB button and test all functions (access the Guide and Menu, channel up/down, volume up/down, etc.).
If you find that some functions do not work, repeat the process with the next code in the list.

Insignia
2049, 1641, 1326, 1564, 1423, 2002, 1785, 1892, 2184, 2417, 2751, 0171, 0463, 2088, 1963, 1660, 1517, 1385, 0017

LG
1423, 2731, 2358, 2424, 0178, 3397, 1265, 2834, 3098, 2612, 0017

Panasonic
1480, 1291, 0250, 0650, 2264, 1927, 1924, 1947, 0051, 1941, 1310, 1271, 1946

Philips
1454, 1867, 2372, 1744, 1455, 2374, 2597, 1866, 0690, 0054, 2704, 1394, 0171, 1365, 1944, 1990, 2902

RCA
1447, 2746, 2434, 2932, 2247, 2187, 0047, 1781, 0093, 3577, 3147, 2855, 2002, 1959, 1547, 1385, 1347, 0679, 0051, 1661, 0090

Samsung
2051, 0812, 0702, 0060, 1060, 0766, 0814, 1959, 2596, 0650, 0178, 0056

Sansui
0171, 0463, 1463, 1670, 1892, 1904, 1938, 3540, 3564

Sanyo
1142, 0154, 1362, 0054, 0088

Sharp
2360, 0818, 0093

Sony
0810, 0000, 1300, 0834, 1685, 1904

TCL
2434, 3183, 1756

Toshiba
1524, 1656, 2724, 0156, 1156, 0822, 1256, 2006, 0060, 0154, 1265, 2684, 1959, 1945, 1704, 0650, 1369

VIZIO
1758, 3758, 2757, 3358, 2512, 1756, 0864, 0885

9

What Is My On-Demand Default Pin? (VOD/PPV)

The default Pin for Video-On-Demand and Pay-Per-View is 0000.
This code can be changed within the Menu Settings under Parental controls.

10

What is a sun outage?

Viewers may experience brief interruptions in television service due to the sun's energy disrupting the signals from the satellites used to deliver programming. Sun outages occur twice a year: during the last few days of February through the first two weeks of March and during the last few days of September through the first two weeks of October, and usually occur between noon and 5:00 pm, lasting for a few minutes. This is beyond our control, and we thank you for your patience.

11

How do I use the MyTVs™ App as my remote control?

MyTVs™ is a free service for MTCO digiMAX customers, but must be activated before the mobile app will work with your account. Simply call MTCO Customer Service at 800-859-6826 (or live chat with us) to activate the mobile apps option for your digiMAX TV service.

Access the full User Guide below for more info on how to setup and use the MyTVs App.

MyTVs™ User Guide

11

What equipment is installed with my MTCO service?

This guide is provided to help you identify equipment that may be installed in your home based on the MTCO services you are subscribed to and use.

If you are unsure or need additional assistance, technical support is able to provide you with details in regard to the MTCO equipment that you are currently using.

MTCO Equipment Guide

MTCO TV Support

· Metamora, IL

· Germantown Hills, IL

· Washington, IL

· Marseilles, IL

LOCAL SERVICE.

LOCAL SUPPORT.

SUPERIOR PRODUCT.

MTCO TV Support

· Metamora, IL · Germantown Hills, IL · Washington, IL · Marseilles, IL

LOCAL SERVICE. LOCAL SUPPORT. SUPERIOR PRODUCT.

· Metamora, IL

· Germantown Hills, IL

· Washington, IL

· Marseilles, IL

LOCAL SERVICE.

LOCAL SUPPORT.

SUPERIOR PRODUCT.