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MTCO TV Support

· Metamora, IL
· Germantown Hills, IL
· Washington, IL
· Marseilles, IL

LOCAL SERVICE.
LOCAL SUPPORT.
SUPERIOR PRODUCT.

1
MTCO digiMAX TV channel lineup / guide.

MTCO
MTCO.com.
digiMAX CHANNEL GUIDE

2
How do I use the features and buttons on my remote control?


3
Re-Programming Your Potenza MTCO Remote Control.

  1. Find your TV's manufacturer in the list below. Note the various 4-digit codes associated with your manufacturer.
  2. Press and release the TV button.
  3. Press and hold the SETUP button until the TV button flashes twice.
  4. Enter the first 4-digit code from the list of TV codes associated with your TV manufacturer.
    1. If the correct code is entered, the TV button will flash twice.
    2. If the entered code is incorrect or does not work, the TV button will display a long flash. If this happens, repeat steps 2-4 with the next code in the list.
  5. Press and release the STB button and test all functions (access the Guide and Menu, channel up/down, volume up/down, etc.).
  6. If you find that some functions do not work, repeat the process with the next code in the list.
Insignia
2049, 1641, 1326, 1564, 1423, 2002, 1785, 1892, 2184, 2417, 2751, 0171, 0463, 2088, 1963, 1660, 1517, 1385, 0017
LG
1423, 2731, 2358, 2424, 0178, 3397, 1265, 2834, 3098, 2612, 0017
Panasonic
1480, 1291, 0250, 0650, 2264, 1927, 1924, 1947, 0051, 1941, 1310, 1271, 1946
Philips
1454, 1867, 2372, 1744, 1455, 2374, 2597, 1866, 0690, 0054, 2704, 1394, 0171, 1365, 1944, 1990, 2902
RCA
1447, 2746, 2434, 2932, 2247, 2187, 0047, 1781, 0093, 3577, 3147, 2855, 2002, 1959, 1547, 1385, 1347, 0679, 0051, 1661, 0090
Samsung
2051, 0812, 0702, 0060, 1060, 0766, 0814, 1959, 2596, 0650, 0178, 0056
Sansui
0171, 0463, 1463, 1670, 1892, 1904, 1938, 3540, 3564
Sanyo
1142, 0154, 1362, 0054, 0088
Sharp
2360, 0818, 0093
Sony
0810, 0000, 1300, 0834, 1685, 1904
TCL
2434, 3183, 1756
Toshiba
1524, 1656, 2724, 0156, 1156, 0822, 1256, 2006, 0060, 0154, 1265, 2684, 1959, 1945, 1704, 0650, 1369
VIZIO
1758, 3758, 2757, 3358, 2512, 1756, 0864, 0885

4
How do I sign up for the MTCO digiMAX Stream TV App?

To sign up, contact MTCO at 1-800-859-6826 during office hours, Monday through Friday, 8 a.m. to 5 p.m. You must subscribe to an MTCO Channel Package to join MTCO digiMAX Stream TV.

We will then email you instructions on installing the MTCO digiMAX Stream TV app on a supported Fire TV Stick, Roku, Apple TV, or MyTVs app.
Roku device

What are the main advantages of switching from WTVE to the MTCO digiMAX Stream TV app?
  • Unified Viewing: Watch all your subscribed channels live in one location!
  • On-the-Go Access: Enjoy live TV on the MyTVs App wherever you are*.
  • Simplified Experience: Only one app is needed on your Roku, Firestick, or Apple TV, compared to WTVE’s requirement of up to 49 separate apps.
  • Comprehensive Channel Access: You'll get all the channels* you’re paying for, unlike WTVE, which has limited participation from network/channel providers.
  • Full cDVR Access: With the MTCO digiMAX Stream TV APP, you can access all cDVR** content and set recordings from anywhere, empowering you to control your viewing experience!
*Excludes locals & sports channels when out of the viewing area
**Requires cDVR (Cloud DVR) service

5
Will MTCO help me set up my new Streaming Device to utilize the MTCO digiMAX Streaming TV APP?

While MTCO can assist you in installing the MTCO digiMAX Streaming TV App, customers are required to set up their own devices prior to installing our streaming App. To help with this process, we have included the following links for each product:

Amazon Fire Stick Setup Guide:
https://www.amazon.com/gp/help/customer/display.html?nodeId=TymbaFq79bStv4Eiso

Apple Setup Guide:
https://support.apple.com/en-us/102451
Disregard the “Sign in with your TV provider” during the setup process. MTCO utilizes a single App, the MTCO digiMAX Streaming TV App.

Roku Setup Guide:
https://support.roku.com/article/208754888

Before setting up your device, please verify that the MTCO digiMAX App is supported on it. Click for a complete list of supported devices.

6
How do I set up and use the MTCO digiMAX Stream TV App?

You can find information regarding setting up your MTCO digiMAX TV service using a 3rd party streaming device by clicking on the icon below that corresponds to the device or APP that you are using.

7
How do I generate a code for the MTCO digiMAX Stream TV App?

During the sign-up process, MTCO will conveniently generate a code valid for 21 days and email it to you. Even if you delete the email or it’s past 21 days, you can still generate a code from an activated device, ensuring a stress-free experience.

From an activated Amazon Firestick device:
Select Settings from the Tab Bar, followed by Account, then select Add Device. Once selected, a Login and Passphrase will be generated to use on your other device.

From an activated Roku device:
Select Settings from the Tab Bar, followed by Manage Account, then select Add Device. Once selected, a Login and Passphrase will be generated to use on your other device.

From an activated Apple TV device:
Select Settings from the Tab Bar, followed by Devices, then select the Plus Icon. Once selected, a Login and Passphrase will be generated to use on your other device.

From an activated MyTVs App:
Select the three dashes in the upper left corner, followed by settings, then select Add New Device. Once selected, a Login and Passphrase will be generated to use on your other device.

From your MTCO supplied Set Top Box (If applicable), you can also generate a code:
Select menu on your remote, followed by settings, then select Apps, and lastly device code. Once selected, a Login and Passphrase will be generated to use on your other device.

8
General troubleshooting of the MTCO digiMAX Stream TV App.

General troubleshooting of the MTCO digiMAX TV App


Learn how to fix common streaming problems like picture freezing, buffering, or crashing while watching the MTCO digiMAX TV App on a supported device.

Fix common streaming issues:
  • Verify the MTCO digiMAX App supports your device. See a full list of supported devices above.
  • Verify your device has good Wifi signal strength.
  • Check for updates to the app in your App Store. If an update is available, install it and restart the device.
  • Check your streaming device for updates (Roku, Apple TV, or Amazon Firestick)
  • Close out and restart the MTCO digiMAX TV App.
  • Restart your device (Roku, Apple TV, or Amazon Firestick)
  • Uninstall and then reinstall the App.
  • Contact MTCO Technical Support 24/7 @ 800-859-6826

9
How do I protect a cloud DVR Recording?

Cloud DVR Recordings will be removed from your DVR Library after 180 days. Recordings that you want to keep beyond this time can be marked as protected using your remote control.

To learn how to keep a program from being deleted, please watch the short video included here or continue below to OPTION 1 for step-by-step text instructions.
OPTION 1
To use the List button to access DVR recordings follow the steps below.
remote pic
Step 1
Press the STB button on your remote control.
Step 2
Press the List button on your remote control to access the programs on your TV that are saved in your DVR library.
step2
Step 3
Use the up/down arrows on the remote control to highlight the program you want to protect, and then press the green button to open the Actions menu.
step3
Step 4
In the Actions menu, use the down arrow on the remote control to scroll down to highlight Protect, then press OK on the remote control. Once you press “OK,” the program you highlighted will now show a blue and white shield next to the title of the program that you just protected.

Your program is now protected!

Alternatively, you can access and protect your recordings using Option 2 below.
step4
OPTION 2
To use the Menu button to access DVR recordings follow the steps below.
remote
Step 1
Press the STB button on your remote control.
Step 2
Press the Menu button on your remote control. Use the down arrow to highlight Recordings then use the right arrow to highlight Current. Then press OK on your remote control to access the programs on your TV that are saved in your DVR library.
step2
step2
Step 3
Use the up/down arrows on the remote control to highlight the program you want to protect.
step3
Step 4
Once your program is highlighted, press the green button to open the Actions menu.
step4
Step 5
In the Actions menu, use the down arrow on the remote control to scroll down to highlight Protect, then press OK on the remote control. Once you press “OK,” the program you highlighted will now show a blue and white shield next to the title of the program that you just protected.

Your program is now protected!
step5

10
How do I use watchTVeverywhere?

When will MTCO discontinue WTVE?
MTCO is currently reviewing the timeline for discontinuing WTVE.

Why is MTCO discontinuing WTVE?
With recent changes in content distribution, finding your favorite shows, movies, and live channels on WTVE has become confusing. Programmers are moving their content to direct-to-consumer platforms (Peacock, Paramount+, etc.), affecting the WTVE user experience. To address this, MTCO has developed the MTCO digiMAX Stream TV APP to provide a more robust and user-friendly alternative.

How do I sign up for MTCO digiMAX Streaming TV?


watchTVeverywhere provides an up to date FAQ regarding details of the service at their portal via the following link: https://www.wtve.net/learnmore.php.


11
My TV Displays "NO SIGNAL".

  1. Check to ensure your TV is on the Input HDMI/Component setting that corresponds with your MTCO TV service. You can determine the correct Input by inspecting the physical ports on your TV and identifying which is being used to connect the MTCO set-top box to the TV.
  2. Cycle through the inputs until you reach the one corresponding with your MTCO TV service. You can do this with the Input or Source button on your TV manufacturer’s remote.
  3. If you find the Input is selected correctly and you still see “No Signal,” your next step would be to power cycle the STB (Set-Top Box). This can be achieved by removing the small round black cable plugged into power. Once you have unplugged the power, wait 3 seconds, and plug the cable back into the STB.
*On Smart TVs, the Input or Source option could be located in the TV Menu.

12
I Have Video; However, I Can’t Change Channels.

Your remote may be out of "STB mode," which stands for "Set Top Box mode" (aka Cable Box mode). This can happen if one of the small buttons at the top of the remote is inadvertently pressed (such as TV, AUD, DVD, or VCR). Press the STB button at the top right corner of your MTCO TV remote. This will shift your remote back into STB mode and should allow you to change channels.

If you can turn on your TV with your MTCO TV remote and pressing the STB button does not resolve the issue, you may need to reprogram your remote. See the "Reprogramming Your MTCO Remote Control" section below or contact us for assistance.

13
Guide Button Not Working.

Your remote may be out of "STB mode," which stands for "Set Top Box mode" (aka Cable Box mode). This can happen if one of the small buttons at the top of the remote is inadvertently pressed (such as TV, AUD, DVD, or VCR). Press the STB button at the top right corner of your MTCO TV remote. This will shift your remote back into STB mode and should allow you to navigate the guide.

If you can turn on your TV with your MTCO TV remote and pressing the STB button does not resolve the issue, you may need to reprogram your remote. See the "Reprogramming Your MTCO Remote Control" section below or contact us for assistance.

14
What Is My On-Demand Default Pin? (VOD/PPV)

The default Pin for Video-On-Demand and Pay-Per-View is 0000.
This code can be changed within the Menu Settings under Parental controls.

15
What is a sun outage?

Viewers may experience brief interruptions in television service due to the sun's energy disrupting the signals from the satellites used to deliver programming. Sun outages occur twice a year: during the last few days of February through the first two weeks of March and during the last few days of September through the first two weeks of October, and usually occur between noon and 5:00 pm, lasting for a few minutes. This is beyond our control, and we thank you for your patience.

16
What equipment is installed with my MTCO service?

This guide is provided to help you identify equipment that may be installed in your home based on the MTCO services you are subscribed to and use.

If you are unsure or need additional assistance, technical support is able to provide you with details in regard to the MTCO equipment that you are currently using.

link MTCO Equipment Guide

Thank You For Choosing MTCO!

If you're having trouble with your MTCO service after using these provided resources, please reach out to our local customer service or tech support teams via telephone, E-mail, or LIVE CHAT. Our home-town staff is ready to help!


OFFICE HOURS
Monday - Friday 8am - 5pm

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