→
800-859-6826

MTCO TV Support

· Metamora, IL
· Germantown Hills, IL
· Washington, IL
· Marseilles, IL

LOCAL SERVICE.
LOCAL SUPPORT.
SUPERIOR PRODUCT.

1
MTCO digiMAX TV Channel Lineup
2
How do I protect a cloud DVR Recording?

Cloud DVR Recordings will be removed from your DVR Library after 180 days. Recordings that you want to keep beyond this time can be marked as protected using your remote control.

To learn how to keep a program from being deleted, please watch the short video included here or continue below to OPTION 1 for step-by-step text instructions.
OPTION 1
To use the List button to access DVR recordings follow the steps below.
remote pic
Step 1
Press the STB button on your remote control.
Step 2
Press the List button on your remote control to access the programs on your TV that are saved in your DVR library.
step2
Step 3
Use the up/down arrows on the remote control to highlight the program you want to protect, and then press the green button to open the Actions menu.
step3
Step 4
In the Actions menu, use the down arrow on the remote control to scroll down to highlight Protect, then press OK on the remote control. Once you press “OK,” the program you highlighted will now show a blue and white shield next to the title of the program that you just protected.

Your program is now protected!

Alternatively, you can access and protect your recordings using Option 2 below.
step4
OPTION 2
To use the Menu button to access DVR recordings follow the steps below.
remote
Step 1
Press the STB button on your remote control.
Step 2
Press the Menu button on your remote control. Use the down arrow to highlight Recordings then use the right arrow to highlight Current. Then press OK on your remote control to access the programs on your TV that are saved in your DVR library.
step2
step2
Step 3
Use the up/down arrows on the remote control to highlight the program you want to protect.
step3
Step 4
Once your program is highlighted, press the green button to open the Actions menu.
step4
Step 5
In the Actions menu, use the down arrow on the remote control to scroll down to highlight Protect, then press OK on the remote control. Once you press “OK,” the program you highlighted will now show a blue and white shield next to the title of the program that you just protected.

Your program is now protected!
step5

3
How do I use the features and buttons on my remote control?

Click on your remote control below


4
Where can I find help setting up and using watchTVeverywhere?


MTCO provides information on using watchTVeverywhere with your MTCO TV service below . If you need additional details or information watchTVeverywhere provides an up to date FAQ regarding details of the service at their portal via the following link: https://www.wtve.net/learnmore.php.

How to Setup watchTVeverywhere with your MTCO service
wTVe
watchTVeverywhere
Enjoy the entertainment you love any time, anywhere on your TV, computer, laptop, or phone! Stream live and past content on over 100 channels!

New MTCO TV Customers: Please wait two business days after your new service installation to register so the watchTVeverywhere feature can be activiated in our system.

How do I use watchTVeverywhere?

It’s easy to start using watchTVeverywhere. The first step is registration. Please note: You will need your 9-digit MTCO Account Number (located on the upper right-hand corner of your MTCO bill) to register.
  1. Click the My Account tab at the top of the MTCO.com website, then click on watchTVeverywhere in the resulting drop-down menu.
  2. Click on Sign Up Now which is located just below the Login button.
  3. On the Registration screen, you will need to enter:
    • Your 9 digit MTCO Account Number.
    • Correct spelling of the Last Name on your billing statement.
    • Enter you full name, email, and create a pasword.
    • Check the I’m not a robot box and then click Submit.
  4. The next screen will ask you to click on the Create Account tab to confirm your email address. Next, check your inbox for the confirmation email and click on the activation link. You can now log in to your account.
Just click on the channel you want, and sit back and enjoy! Some channels can be accessed immediately, or just follow the given instructions or download that site’s channel app, if required.

A child away at school? Multiple users wanting to use watchTVeveryhwere?

Register up to FOUR users on each TV service account!

Once you log in to your watchTVeverywhere account, click on “Manage Account” near the top of the page, then click on “Register New Account” and complete the registration information for each additional user.
(You will again need your 9 digit MTCO Account Number and Last Name as it appears on your billing statement.)

Check your mobile data plan before you start using watchTVeverywhere as it could count against your data plan.


The following channels are available to view with watchTVeverywhere...
You must be subscribed to a channel in your MTCO Channel package to view it via wTVe.
A&E Network A&E Network
ABC ABC
AMC AMC
American Heroes Channel American Heroes Channel
Animal Planet Animal Planet
BBC America BBC America
BET BET
Bally Sports Midwest Bally Sports Midwest
Bally Sports Midwest Extra Bally Sports Midwest Extra
Big Ten Network Big Ten Network
Bravo Bravo
C-Span C-Span
CBS Sports Network CBS Sports Network
CMT CMT
CNBC CNBC
CNN CNN
CNN HLN CNN HLN
Cartoon Network Cartoon Network
Cinemax Cinemax
Comedy Central Comedy Central
Cooking Channel Cooking Channel
Destination America Destination America
Discovery Channel Discovery Channel
Discovery Family Discovery Family
Discovery Life Discovery Life
Disney Disney
Disney Jr Disney Jr
Disney XD Disney XD
E! E!
ESPN ESPN
ESPN U ESPN U
ESPN2 ESPN2
ESPNEWS ESPNEWS
FOX Business FOX Business
FOX News Channel FOX News Channel
FOX Sports 1 FOX Sports 1
FOX Sports 2 FOX Sports 2
FOX FOX
FX FX
FXM FXM
FXX FXX
Food Network Food Network
Freeform Freeform
Game Show Network Game Show Network
Golf Channel Golf Channel
HBO HBO
HGTV HGTV
HSN HSN
Hallmark Channel Hallmark Channel
Hallmark Drama Hallmark Drama
Hallmark Movie & Mysteries Hallmark Movie & Mysteries
History Channel History Channel
IFC IFC
Investigation Discovery Investigation Discovery
LOGO LOGO
Lifetime Movie Network Lifetime Movie Network
Lifetime Television Lifetime Television
Longhorn Longhorn
MSNBC MSNBC
MTV MTV
Magnolia Network Magnolia Network
Marquee Sports Network Marquee Sports Network
MotorTrend HD MotorTrend HD
NBC Sports Chicago NBC Sports Chicago
NBC Sports Chicago + NBC Sports Chicago +
NBC NBC
NFL Network NFL Network
NFL RedZone NFL RedZone
National Geo Wild National Geo Wild
National Geographic National Geographic
Newsmax Newsmax
Nick Jr Nick Jr
Nickelodeon Nickelodeon
Oprah Winfrey Network Oprah Winfrey Network
Oxygen Oxygen
Paramount Network Paramount Network
QVC QVC
SEC SEC
STARZ STARZ
STARZ ENCORE STARZ ENCORE
STARZ ENCORE west STARZ ENCORE west
STARZ West STARZ West
Science Channel Science Channel
Showtime Showtime
Showtime (West) Showtime (West)
Sundance Sundance
SyFy SyFy
TBS TBS
TCM TCM
TLC TLC
TNT TNT
TV Land TV Land
Travel Channel Travel Channel
TruTV TruTV
USA Network USA Network
Universal Kids Universal Kids
Universo Universo
VH1 VH1
Viceland Viceland
WEtv WEtv
Weather Channel Weather Channel
fyi fyi

5
My TV Displays "NO SIGNAL".

  1. Check to ensure your TV is on the Input HDMI/Component setting that corresponds with your MTCO TV service. You can determine the correct Input by inspecting the physical ports on your TV and identifying which is being used to connect the MTCO set-top box to the TV.
  2. Cycle through the inputs until you reach the one corresponding with your MTCO TV service. You can do this with the Input or Source button on your TV manufacturer’s remote.
  3. If you find the Input is selected correctly and you still see “No Signal,” your next step would be to power cycle the STB (Set-Top Box). This can be achieved by removing the small round black cable plugged into power. Once you have unplugged the power, wait 3 seconds, and plug the cable back into the STB.
*On Smart TVs, the Input or Source option could be located in the TV Menu.

6
I Have Video; However, I Can’t Change Channels.

Your remote may be out of "STB mode," which stands for "Set Top Box mode" (aka Cable Box mode). This can happen if one of the small buttons at the top of the remote is inadvertently pressed (such as TV, AUD, DVD, or VCR). Press the STB button at the top right corner of your MTCO TV remote. This will shift your remote back into STB mode and should allow you to change channels.

If you can turn on your TV with your MTCO TV remote and pressing the STB button does not resolve the issue, you may need to reprogram your remote. See the "Reprogramming Your MTCO Remote Control" section below or contact us for assistance.

7
Guide Button Not Working.

Your remote may be out of "STB mode," which stands for "Set Top Box mode" (aka Cable Box mode). This can happen if one of the small buttons at the top of the remote is inadvertently pressed (such as TV, AUD, DVD, or VCR). Press the STB button at the top right corner of your MTCO TV remote. This will shift your remote back into STB mode and should allow you to navigate the guide.

If you can turn on your TV with your MTCO TV remote and pressing the STB button does not resolve the issue, you may need to reprogram your remote. See the "Reprogramming Your MTCO Remote Control" section below or contact us for assistance.

8
Re-Programming Your MTCO Remote Control.

  1. Find your TV's manufacturer in the list below. Note the various 4-digit codes associated with your manufacturer.
  2. Press and release the TV button.
  3. Press and hold the SETUP button until the TV button flashes twice.
  4. Enter the first 4-digit code from the list of TV codes associated with your TV manufacturer.
    1. If the correct code is entered, the TV button will flash twice.
    2. If the entered code is incorrect or does not work, the TV button will display a long flash. If this happens, repeat steps 2-4 with the next code in the list.
  5. Press and release the STB button and test all functions (access the Guide and Menu, channel up/down, volume up/down, etc.).
  6. If you find that some functions do not work, repeat the process with the next code in the list.
Insignia
2049, 1641, 1326, 1564, 1423, 2002, 1785, 1892, 2184, 2417, 2751, 0171, 0463, 2088, 1963, 1660, 1517, 1385, 0017
LG
1423, 2731, 2358, 2424, 0178, 3397, 1265, 2834, 3098, 2612, 0017
Panasonic
1480, 1291, 0250, 0650, 2264, 1927, 1924, 1947, 0051, 1941, 1310, 1271, 1946
Philips
1454, 1867, 2372, 1744, 1455, 2374, 2597, 1866, 0690, 0054, 2704, 1394, 0171, 1365, 1944, 1990, 2902
RCA
1447, 2746, 2434, 2932, 2247, 2187, 0047, 1781, 0093, 3577, 3147, 2855, 2002, 1959, 1547, 1385, 1347, 0679, 0051, 1661, 0090
Samsung
2051, 0812, 0702, 0060, 1060, 0766, 0814, 1959, 2596, 0650, 0178, 0056
Sansui
0171, 0463, 1463, 1670, 1892, 1904, 1938, 3540, 3564
Sanyo
1142, 0154, 1362, 0054, 0088
Sharp
2360, 0818, 0093
Sony
0810, 0000, 1300, 0834, 1685, 1904
TCL
2434, 3183, 1756
Toshiba
1524, 1656, 2724, 0156, 1156, 0822, 1256, 2006, 0060, 0154, 1265, 2684, 1959, 1945, 1704, 0650, 1369
VIZIO
1758, 3758, 2757, 3358, 2512, 1756, 0864, 0885

9
What Is My On-Demand Default Pin? (VOD/PPV)

The default Pin for Video-On-Demand and Pay-Per-View is 0000.
This code can be changed within the Menu Settings under Parental controls.

10
What is a sun outage?

Viewers may experience brief interruptions in television service due to the sun's energy disrupting the signals from the satellites used to deliver programming. Sun outages occur twice a year: during the last few days of February through the first two weeks of March and during the last few days of September through the first two weeks of October, and usually occur between noon and 5:00 pm, lasting for a few minutes. This is beyond our control, and we thank you for your patience.

Thank You For Choosing MTCO!

I
f you're having trouble with your MTCO service after using these provided resources, please reach out to our local customer service or tech support teams via telephone or E-mail. Our home-town staff is ready to help!


Regular Office Hours
Monday - Friday 8am - 5pm

Technical Support Hours:
Monday - Friday 8am - 9pm
Saturday 10am - 5pm
connectedonnected