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MTCO E-mail Support

· Metamora, IL
· Germantown Hills, IL
· Washington, IL
· Marseilles, IL

LOCAL SERVICE.
LOCAL SUPPORT.
SUPERIOR PRODUCT.

1
How do I set up MTCO E-mail on my Desktop or Laptop Computer?

You can find directions for setting up your MTCO E-mail by clicking on the icon below that corresponds to the device or program that you are using.

2
How do I set up MTCO E-mail on my Mobile device?

You can find directions for setting up your MTCO E-mail by clicking on the icon below that corresponds to the device or program that you are using.

Apple iPhone and iPad E-mail Setup
Gmail E-mail Setup
Microsoft Outlook E-mail Setup
Android E-mail Setup
Other E-mail Setup

3
What is the MTCO E-mail dashboard and how do I use it?

The MTCO E-mail Dashboard allows you to oversee several aspects of your MTCO e-mail account including spam management, changing passwords, adding/removing e-mail addresses, and more! Please note that the e-mail dashboard can be accessed while also using a 3rd party program such as Outlook, Windows Mail, Apple Mail, etc. or in conjunction with our own digiMAX Webmail web based e-mail option.

4
How do I recover a lost or forgotten MTCO E-mail password?

MTCO Tech Support is happy to help you retrieve a password via telephone after fully verifying that you are an authorized user of the account. Call 800-859-6826.

5
I can't find an E-mail that someone said they sent to my MTCO E-mail address. Where is it?

If you seem to be missing E-mails that others have claimed are being sent to you, the most common place to check would be to log into the MTCO webmail service, go into the spam folder, and see if they are being delivered there.

6
I received a message about my MTCO E-mail quota. What does it mean?

You are receiving the E-mail quota alert because your allotted space on our servers that store your E-mail appears full. Please delete emails from the webmail interface at https://mail.mtco.com/tuxedo

  • What counts against my Quota? Inbox, Drafts, Sent, Spam, and any folders with emails residing inside.
  • What doesn’t count against my Quota? The Deleted / Trash folder.
  • How long does it take for my Quota to drop? Once emails are moved to the Deleted / Trash folder, it can take up to 15 minutes for the Quota to drop.
  • Mail Quota alerts are sent when the email account hits 90%. The quota warning is only sent once every 24 hours.
  • What happens to emails sent to me once my mailbox Quota hits 100%? The person sending you the email will receive the following message or something similar: Server error: 554 User [XXXX@mtco.com] is over quota.

7
How do I submit spam or suspicious E-mail to MTCO for review when it reaches my inbox?

You can submit any spam or suspicious E-mail that you receive to MTCO for review by sending it as an attachment to: spam@mtco.com.

If you are using the MTCO Webmail interface this can be done as follows:

While viewing the E-mail in question click on the Forward button at the top of your screen and then select Forward as attachment from the resulting drop-down menu.

Forward as attachement

In the To: box enter the spam@mtco.com address as follows:

to:spam2mtco.com

If you are using a different E-mail client the steps will be similar but not exactly the same as above.

If you require assistance please contact technical support and we will be glad to help!

8
How Long do emails stay in the Spam and Deleted folders?

Your Spam folder will hold emails for 21 days from when they are delivered.

Your Deleted / Trash folder will hold emails for 21 days from when they are deleted.

Thank You For Choosing MTCO!

If you're having trouble with your MTCO service after using these provided resources, please reach out to our local customer service or tech support teams via telephone or E-mail. Our home-town staff is ready to help!


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Monday - Friday 8am - 5pm

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