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MTCO Customer Support
1-800-859-6826
E-mail MTCO Support
Telephone Tech Support Hours:
8:00 am - 9:00 pm
Mon - Fri

10:00 am - 5:00 pm
Sat

Office Hours:
8:00 am - 5:00 pm
Mon- Fri

Tech Rescue
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IP Address: 18.212.93.234
 MTCO Password FAQ
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MTCO COMMUNICATIONS, INC.
Passwords associated with your MTCO account

Customer Security Password
This account password is used to verify who you are when you call in, start an online chat or contact MTCO via e-mail.

E-mail Password
Used to sign in to your MTCO e-mail.
Website: https://webmail.mtco.com/

Wi-Fi
Password to connect to your wireless internet connection in your home.

eBill
This is the password that allows you to pay your bill, check your data usage and open a trouble ticket with your service.
Website: https://ebill.mtco.com/ebpp/login

RedCondor
Password that allows you access to your e-mail Spam and Virus filtering system.
Website: http://mtco.redcondor.net/console/

watchTVeverywhere
This is the password to stream some of your favorite channels and programming to your tablet, smartphone, laptop and other devices from anywhere you receive an internet signal. (Must be a TV subscriber).Call your MTCO rep to set up your watchTVeverywhere account!
Website: https://www.watchtveverywhere.com/index.php?s=mtc030

Manage My TV App
The password for turning your iPhone, iPad or Android device into a remote control for your digiMAX TV service including scheduling DVR recordings remotely. Call your MTCO rep to start using this feature today.
Website: https://www.mtco.com/?television&mobile-apps

Video On Demand PIN
PIN number used to rent VOD content from your TV. Your Default PIN is 0000. To set up a unique PIN:
  1. Press Menu on your remote control
  2. Arrow down to "Settings" and press the Right Arrow, then press the Arrow down to highlight "Parental," then press the Right Arrow to highlight "Change Pin" and press OK on your remote.
  3. Arrow down to "Old PIN" under the "Purchase PIN" section and enter 0000. Then arrow down to "New PIN" and enter your new unique PIN. Enter your new PIN again in the "Re-enter New PIN" field. Once finished, Arrow down to "OK" and press the OK button on your remote.

Parental Control PIN
PIN number used to block certain programming on your TV. Your Default PIN is 0000. To set up a unique PIN:
  1. Press Menu on your remote control
  2. Arrow down to "Settings" and press the Right Arrow, then press the Arrow down to highlight "Parental" then press the Right Arrow to highlight "Change Pin" and press OK on your remote.*
  3. Under the "Parental PIN" section, enter 0000 in the "Old PIN" field. Then arrow down to "New PIN" and enter your new unique PIN. Enter your new PIN again in the "Re-enter New PIN" field. Once finished, Arrow down to "OK" and press the OK button on your remote.

    * Once you highlight “Parental,” press the Right Arrow to access various Parental settings options.

Hostopia
This is the password used for our web hosting platform and ftp web hosting access.

Support files and links
Internet
TV
Voice
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