Live Support Chat   
Facebook    Twitter    Pinterest
Telephone Tech Support Hours:
8:00 am - 9:00 pm
Mon - Fri

10:00 am - 5:00 pm
Sat

Office Hours:
8:00 am - 5:00 pm
Mon- Fri

Tech Rescue
Your computer
Browser: Unknown 0
Operating System: Unknown OS Platform
IP Address: 54.209.227.199
digiMAX Webmail Help
X

digiMAXTM Webmail Help

Welcome to digiMAXTM Webmail!

The instructions provided below will help you use the web browser interface for your MTCO e-mail, which does not require any setup on a 3rd party application or program. The direct link for the web-based e-mail interface is available: here or on our home page labeled as MTCO digiMAX Webmail. If you would rather use a 3rd party application or program to view your MTCO e-mail (such as Outlook, Gmail, i-devices, Windows Mail, etc.) setup instructions are provided: here.

digiMAXTM Webmail is an advanced interface for your email server. It has all the functionality you would expect from a modern email client, including MIME support, address book, folder manipulation, message searching and spell checking. Unlike other webmail clients, its user interface has been designed to give you the look and feel of a desktop application. This means that it has features like drag-and-drop, application menus, and minimal page refreshes.

Because of these features, digiMAXTM Webmail requires some advanced browser technologies. Currently, we support only the following browsers (under Windows, Mac OS or Linux systems):

If you are using a browser that is not on the list of supported browsers, we strongly encourage you to update your browser. In general, using outdated browsers is a serious security threat and may cause your computer to be infected with malware.

Table of Contents

[Table of Contents] Interface

The main interface consists of the following parts:

  1. Application Menu
  2. Action Bar
  3. Folder List
  4. Message List

digiMAXTM Webmail has a built-in Search feature right in the header. From here you can quickly search the contents of the folder that you currently have selected. To search for something simply enter your search keyword in the input box and then press the enter key or click the ‘Search’ button. When you are done with your search and want to go back to the complete list of the messages, click on the ‘Clear’ button.

The Search function also supports various parameters for making your search more specific. If you click on the arrow on the right side of the search field, you will get a dropdown box prompting you to select which parts of the email message to search in. You can choose from: ‘Subject’, ‘Sender’, ‘Recipient’, ‘Cc’, ‘Bcc’, or ‘Entire message’. Or any combination of the list. These options allow you to narrow down your search to specific fields.

[Table of Contents] Application Menu

The Application Menu is the horizontal bar immediately above the logo. From here you can access the drop-down menus for ‘File’, ‘View’, ‘Help’ and ‘Logout’.

From the File menu you can access immediate actions which will change dependent on the page you are on:

  • New Message - To compose a new email message
  • Check for new Messages - To check instantly if new messages have arrived in your inbox
  • Empty trash - Delete all mail in the trash
  • Logout - To securely log out of webmail

From the View menu you can access the various sections of the webmail application such as:

  • Email - To go to your inbox and list of mail folders
  • Settings - To go to your personal settings and preferences setup
  • Address Book - To go to your address book and list of contacts
  • Security Options - To go to your security and authentication settings
  • Spam Settings - To go to your spam management

From the Help menu you can access the help and documentation pages, and see information about the current version of the digiMAXTM webmail client.

Logout is a quick way to logout of the interface when you are finished.

[Table of Contents] Action Bar

The Action Bar contains several buttons that allow you to perform different actions, depending on which section of the webmail you are using. For example, while looking at the Inbox you may see the following options:

  • Check Mail - To check for new mail
  • Compose - To create a new email message
  • Reply - To create a new message in reply to the currently selected one; it will be addressed to the sender of the selected message only
  • Reply All - Similar to Reply, but the reply will not only be addressed to the sender of the selected message but also to all of its recipients. This makes sense if the message was sent to a group of people and you want all of them to receive your answer.
  • Forward - To forward the currently selected message to another person
  • Delete - To move the currently selected message(s) to Trash
  • Mark As - To mark the selected message(s) as 'Read' or 'Unread'
  • More - To Print this message, Download (.eml), Edit as new, Show source or Open in new window
  • Address Book - To go to your Address Book

The Action Bar will change as you browse different parts of the digiMAXTM application. To find out what a particular item in the Action Bar does, move your mouse over it and wait until a description pop-up on the screen.

[Table of Contents] Folder List

The menu on the left hand side of the screen shows all the mail folders in your email account. The default folders are:

  • Inbox - This is where new emails arrive, by default
  • Draft - This is where your draft messages are stored, see later on composing emails
  • Sent - Messages sent by yourself are stored there
  • Spam - For spam messages
  • Trash - For messages that you have deleted

In addition to the five folders just described, you might see additional folders. Those have been created by yourself or your email provider and can be used to organize your email into further categories.

Folders indicated in bold carry a number in parentheses to the right of them. This indicates that these folders contain unread messages and the number tells you how many.

To open a folder, you only have to click on it once. Its message list will then appear shortly after in the Message List.

Nested folders are collapsible and expandable by clicking on the little [+] and [-] icons over the icons.

To empty the Trash or Spam folders, open them and you will get a prompt to empty that folder.

[Table of Contents] Message List

This part of the screen displays the list of all messages in the currently selected folder. To view a message, you can either double-click on it, or you can click the message once to have the content displayed in the preview pane. You can also select a message by clicking on it once and then perform some action on it using one of the buttons in the action bar, e.g. Reply. You can select more than one message by holding the Ctrl key and then clicking on several messages in succession. To select a range of messages, select the first message, hold the Shift key and then click on the last message you want to select. Finally, you can also drag-and-drop messages to another folder. Just select them and then drag them over to one of the folders in the folder list to the left by holding the mouse button. This also provides another way of deleting messages: just drag them into the Trash folder.

Messages that have not yet been read by you will be indicated with a star in addition to being displayed in bold. A message carrying a little paper clip icon to its right contains an attachment, such as a PDF document or a photo.

If you click on a contact in the Message List (under the ‘Sender’, ‘Recipient’, and ‘Cc’ fields) you will automatically be taken to the compose page where you can send an email to that contact.

To the immediate right of the individual contacts will be a small + icon. Clicking on this icon will add the contact email to your address book.

Above the message list are the selection buttons: ‘All’, ‘Unread’, ‘None’. Clicking on ‘All’ will select all the messages in the list page you are viewing. Clicking on ‘Unread’ will select all the unread messages in the list page. Clicking on ‘None’ will deselect any messages you have previously selected. Clicking on “Empty” will delete all mail located in your trash. Clicking on “Compact” will compress all your mail to free up space. Disk usage shows the percentage of your mailbox that is currently being used.

To the right of the selection buttons, you'll see the page navigation buttons. These allow you to navigate through the pages of your folder. You can set the number of messages displayed per page in Settings under User Interface and List Options.

[Table of Contents] Compose Mail

Composing mail couldn't be simpler. To start, go to File > New Message or simply click on ‘Compose’ on the action bar.

The Compose Mail page is set up like any other email application. At the top are the required email headers:

  • Sender - You can select your identity from here. If you only have one identity setup then it will be shown here.
  • Recipient(s) - Who you want to send the email to
  • Subject - The subject/title of your email
  • Editor type - Allows you to switch between HTML(Default) and Plain text
  • Attachments - You can add attachments to the email here
  • Body - of your email message

As you start typing in the "Recipient" box you'll notice that digiMAXTM Webmail automatically suggests which contact you can send the email to, provided that contact is in your address book or click on image to search for contacts or groups.

To add an attachment press the Plus Icon button in the Attachments row, or in the Action Bar, and then the "Browse" button. Locate your attachment and click "Upload". Once the attachment has been uploaded it will appear next to the attachments row. You can press the "Delete" icon next to the attachment to remove it from the message. Clicking on the Plus Icon button again will allow you to add additional attachments.

The Action Bar also gives you the option of setting the Priority for the message and whether you wish to receive a Return receipt when the message has been read by the recipient.

Below and to the right of the email body is the spell checker. Clicking on ‘Spell Check’ or the ‘Spell Check’ button in the Action Bar will check the spelling of your email body.

In the center left of the screen, you'll notice two choices for Editor type: 'HTML' and 'Plain Text'. 'HTML' (if it's not already selected) will give you the option of composing your email in HTML format (automatically bringing up the Rich Text Editor menu above the body of your message). If you choose the 'Plain Text' from the dropdown, you will lose all your formatting and the email body will be displayed in plain text.

When you are done composing your email you can click ‘Send’ from the Action Bar or click ‘Send now’ at the bottom of the screen. You can also save this message as a draft for later editing by pressing the ‘Save this draft’ at the bottom as well.

[Table of Contents] Settings

The Settings section allows you to configure certain aspects of the interface and user experience

When you first go to the Settings page you will notice that the Action Bar will change to offer you the ability to edit your Folders, Identities and User Interface.

[Table of Contents] Folders

In the Folders settings, you can manage your folder lists.

Instead of the main Message List, you will see a list of your folders. By default, the first five folders will be: Inbox, Drafts, Sent, Spam and Trash. You cannot delete or rename these folders (except for the Spam folder if your email server allows it).

Below the folder list, there is a "Create New Folder" dialog box which allows you to create a new folder.

If you create a new folder, you will see two icons to the right. The first icon edit can be clicked on to rename the folder. The second icon trash can be clicked to delete the folder.

If you would like to place a folder within another folder (create a nested folder) you can do this by clicking on a folder and dragging it into another folder. Similarly dragging a nested folder onto one of the main folders will un-nest it.

[Table of Contents] Identities

In the Identities settings, you can manage your identities. Identities are essentially different email addresses or names that can be set up on your account. Clicking on an identity will allow you to edit the settings for that identity.

For each identity you can edit the following settings:

  • Display Name This setting will set the display name for the identity. This is the name that will appear to others when you send an email from this identity.
  • E-mail This setting will set the email address for the identity.
  • Organization This optional setting will set the name of the organization for this identity. If no Display Name is set, the Organization will become the default name that will appear to others when you send an email from this identity.
  • Reply-to If set, this setting will set the default reply-to address for this identity. When others reply to your emails, the emails will be sent to this address. Leave this setting blank if the reply-to address is the same as the E-mail address
  • Bcc If set, this setting will add an additional reply-to address
  • Signature This setting allows you to edit the signature for this identity. The signature will be displayed at the bottom of all the emails you compose
  • HTML Signature Checked, this option will allow you to edit the HTML of your signature. If left unchecked, your signature will be in plain text format
  • Set Default Checked, this option will set the current identity as your default identity. The default identity will be selected by default when you compose or reply to emails.

When you are done editing the identity click on "Save" to save your changes. If you wish to delete the identity click on "Delete".

You can add a new identity by clicking the "New Identity" button at the bottom of the list.

[Table of Contents] User Interface

In the Preferences you can edit the following settings:

  • Language This setting will set the default language for the application
  • Time Zone This setting will set the default time zone for the application and adjust the email dates accordingly.
  • Daylight Saving Time Checked, this setting will automatically adjust the time when daylight saving time is in effect.
  • Pretty Dateso This setting will reformat the email dates to make them easier to read. Emails sent and received in the last week will use [Day, Time] formatting. If turned off, all dates will be shown as dd.mm.yyyy hh.mm.
  • Rows Per Page This setting determines how much rows of email messages will be displayed on a single page.
  • Inbox Column Order This setting allows you to set different column items.

[Table of Contents] Address Book

Along with the email component, digiMAXTM Webmail comes with a built-in address book to manage all your contacts. You can access it from the Action Bar, or by going to View > Address Book in the Application Menu.

The address book is divided into two sections. On the left, instead of the folder list you will see a list of your contacts. If you click on any one of them, you will see their information on the right.

If you click on "Edit Contact" you will be able to edit the contact information. Clicking on "New Contact" in the Action Bar will allow you to create a new contact. Similarly, clicking on "Delete" will delete the selected contact(s).

From here you can also "Compose To" contacts. You can select just one, or multiple contacts from the list and send click on "Compose To" which will take you to the compose screen. The email will automatically be sent to all the contacts you had selected.

You can Import your contacts using the "Import" button if you wish to import your contact from another application such as Thunderbird, Outlook or another web application.

You can also Export your contacts using the "Export" button if you wish to export your contact to another application such as Thunderbird, Outlook or another web application.

A quick way of adding contacts to your address book is directly from the emails you receive. When you're browsing through your emails a little Plus Icon button will appear near to the email sender and recipients. Clicking on the Plus Icon button will automatically add that person to your address book.

You can also search the address book using the search option at the top of the page. When looking at the address book and Search function will search through your contacts.

Support files and links
Internet
TV
Voice
ADD EXTRA PROTECTION WITH HomeGuard